Return / Refund Policy
Last updated 11/15/2023
Thank you for your purchase! If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return and exchange policy.
Returns & Exchanges
All returns and exchanges must be postmarked within 30 days of delivery. All returned items must be in new and unused condition. Please note, we do not cover any shipping charged related to returns or exchanges. You will be responsible for all return and exchange shipping charges. It is recommended that you use a trackable method to mail your return.
To return an item, please email customer service at firstname.lastname@example.org to notify of this return/reason for return place the item securely in its original packaging and include your proof of purchase or printout of email to email@example.com, and mail your return to the following address:
Kohola Brewery Fulfillment
Attn: [Order Number]
5841 SE International Way
Portland, OR 97222
If you are in need of prepaid shipping labels, please request this in your email to firstname.lastname@example.org. When using prepaid shipping labels, you will be provided a payment link to be charged prior to the label PDF being emailed.
After receiving your return and inspecting the condition of your item, we will process the refund. Please allow at least 3 business days from the receipt of your item to process your return. Refunds may take 24-48 business hours to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been received and processed
The following items cannot be returned or exchanged:
- Sale Items
For defective, damaged, or mis-shipped products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our policies, please contact us at: email@example.com